Where customer demand meets administrative discipline.

20+ years of banking back-office and reconciliation work across Europe, Africa, and India — for financial institutions, ATM consortia, and operations under administrative pressure. We rebuild reconciliation, settlement, control frameworks, and back-office processes that balance customer demand with control discipline.

Where we work

  • ATM consortia and payment-scheme reconciliation
  • Banking and Cash operator back-office and settlement operations
  • Outsourcing transitions and control framework rebuilds
  • High-volume back-office under regulatory or growth pressure

Our focus

  • Effective processes — meeting customer demands while driving profitability.
  • Operational controls — end-to-end workflow and process control.
  • Reporting and back-office quality — timely, accurate reporting aligned with customer and regulatory needs.
  • Reconciliation and security — control frameworks that detect discrepancies early and prevent financial losses.

Selected results

  • Batopin (Belgium) — 98% resolution rate on long-standing ATM and payment-scheme reconciliation differences; 75% reduction in structural discrepancies.
  • ING Bank (NL) — streamlined back-office processes for 3,000+ ATMs; optimised 30+ processes with Lean Six Sigma; coached 40+ team members in the K&V Centre of Expertise to develop self-management and accountability.
  • BNP Paribas (NL) — implemented comprehensive settlement scheme for G4S/BNP Paribas customers; established Target 2 settlement and DNB cash recirculation integration; no recorded losses or compliance issues.
  • G4S Cash Services (NL) — cash centre back-office redesign cut customer complaint resolution from 3 weeks to 24 hours for 80% of cases; remainder resolved within a week.